Terms of Service

Who we are

Finteli Software Limited develops and supplies Finteli, B2B licensed software for UK accountancy practices and related professional firms. Our registered address is Finteli Software Limited (company registration pending), United Kingdom.

• Legal and licensing: legal@finteli.co
• Privacy: privacy@finteli.co
• Security: security@finteli.co

Defined terms

• Materials : text, images, software, audio, video, graphics, layouts, and other content on the Site, including compilations thereof.
• Customer : the organisation that licenses the Software under Part B.
• Authorised Users : individuals permitted by the Customer to use the Software under the Customer's account.
• Customer Data : data submitted to or generated through the Software by or for the Customer, including data about the Customer's clients.
• AI Services : Software features that use artificial intelligence or machine learning to generate or assist with outputs.
• AI Outputs : content generated or suggested by the AI Services from your inputs or Customer Data.
• Order Form : a written or electronic order, statement of work, or commercial schedule agreed between us and the Customer.
• DPA : the data processing agreement between us and the Customer governing personal data where we act as processor.

By accessing or using the Site (other than merely reading this page), you agree to Part A. When you submit a contact or demo form, you confirm that the information you provide is accurate and that you are authorised to make the enquiry on behalf of your organisation (if applicable).

Age and eligibility

The Site is not directed at children under 16. If we learn that someone under 16 has submitted personal information through the Site, we will take reasonable steps to delete it. The Software is for business use only; Authorised Users must be at least 18 and authorised by the Customer.

Privacy

Your use of the Site signifies your consent to our Privacy Policy, which is incorporated into these Terms. If you access the Software under a DPA, that agreement governs our processing of Customer Data to the extent it conflicts with the Privacy Policy for product processing.

Email addresses we publish are for legitimate enquiries relating to Finteli. You must not harvest or use them for unsolicited marketing.

Copyright

Materials on the Site are owned by or licensed to Finteli Software Limited and are protected by copyright and other intellectual property laws. You may not copy, modify, distribute, transmit, display, or exploit Materials except as permitted by law or with our prior written consent. Some Materials may be owned by our suppliers or licensors.

Trademarks

"Finteli", our logos, and related branding are our trademarks. You may not use them without our prior written permission. Other names and marks on the Site may belong to their respective owners.

You may use the Site only to learn about Finteli, contact us, read our policies, and follow links we provide.

You must not:

1. Use the Site for any unlawful, unauthorised, or improper purpose
2. Violate applicable law or these Terms
3. Copy, scrape, crawl, harvest, or aggregate Materials to build a database or competing resource without our written permission
4. Use automated means (bots, spiders, scrapers) to access the Site without our express written consent
5. Interfere with the Site, impose unreasonable load, or attempt unauthorised access
6. Misrepresent your identity, affiliation, or authority
7. Transmit malware, spam, or unlawful content
8. Modify, create derivative works from, or commercially exploit the Site or Materials except as permitted by law

We may suspend or restrict access to the Site if we reasonably believe you have breached Part A.

Third-party links

The Site may link to third-party websites (including the Software login). We do not control and are not responsible for third-party sites, their content, or their privacy practices. Dealings with third parties are solely between you and them.

Changes to the Site

We may modify, suspend, or discontinue the Site or any Materials at any time, with or without notice, including for maintenance or improvement. We are not liable to you for any modification, suspension, or discontinuance of the Site.

Website disclaimers

Site content is for general information only. It does not constitute professional, legal, tax, or accounting advice. The Site and Materials are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties relating to the Site, whether express or implied.

Website liability

We do not exclude or limit liability where unlawful (including death or personal injury caused by negligence, or fraud). Subject to that, our total liability arising from Part A in any 12-month period is limited to £100. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data arising from use of the Site, except where such exclusion is not permitted by law.

Website indemnity

You agree to defend, indemnify, and hold us harmless against third-party claims, losses, and reasonable costs arising from your use of the Site in breach of these Terms or applicable law, except to the extent caused by our breach of Part A.

Part B applies when your organisation becomes a Customer. The binding agreement for the Software consists of:

1. Any applicable Order Form or commercial schedule
2. Any applicable DPA
3. Part B of these Terms
4. Our Privacy Policy (for transparency)

If there is a conflict, the following order of precedence applies:

1. Order Form (highest)
2. DPA (for data protection matters)
3. Part B of these Terms

How acceptance works

• Registration: When an Authorised User first registers or signs in, the Customer (through that user) accepts Part B by completing the in-product acceptance process (for example, checking an acceptance box and continuing).
• Commercial terms: Paid or expanded use may require an Order Form signed or otherwise agreed in writing (including email) by an authorised representative of the Customer.
• Authority: The Customer represents that it acts in a business capacity, that Authorised Users are at least 18, and that only appropriately authorised individuals accept these Terms on its behalf.

Subject to these Terms and payment of applicable fees, we grant the Customer a non-exclusive, non-transferable, revocable licence to permit Authorised Users to access and use the Software during the term, solely for the Customer's internal business purposes in connection with providing accountancy or related professional services.

The Customer and Authorised Users must not:

• Sub-licence, sell, resell, rent, or lease the Software except as we expressly permit
• Reverse engineer, decompile, or attempt to extract underlying models, weights, algorithms, or source code except where law permits
• Circumvent access controls, usage limits, or security measures
• Use the Software to build a competing product or service
• Share login credentials outside the Customer's Authorised Users
• Remove proprietary notices from the Software

The Customer is responsible for account configuration, Authorised User access, and all activity under its organisation account except to the extent caused by our breach of Part B. The Customer must keep registration information accurate, revoke access promptly when required, and ensure Authorised Users comply with Part B.

Usage limits (for example, users, clients, storage, or job volume) may be set in an Order Form or in-product. We may suspend access for security reasons, suspected breach, non-payment, or risk to the Software or other customers, where reasonably necessary.

Finteli is supplied under a licence and usage-based commercial model unless otherwise agreed in writing. Fees, usage metrics, billing frequency, payment method, and any minimum commitments are set out in your Order Form or commercial schedule. If no Order Form exists yet, we will agree commercial terms before charging for paid use.

Unless your Order Form states otherwise:

• Fees are exclusive of VAT and other applicable taxes
• Invoices are payable within the period stated on the invoice or Order Form
• We may suspend the Software for overdue undisputed fees after reasonable notice
• Usage-based charges are based on our records of metered use during the billing period
• Refunds and cancellation terms are as stated in your Order Form; if silent, fees paid are non-refundable except where required by law or we agree otherwise in writing

Support

We provide email support on business days, Monday to Friday, 08:00–17:00 UK time (excluding English public holidays), at legal@finteli.co or another address we notify to your organisation. Support scope may be described in your Order Form.

Service changes and availability

The Software is generally available, but we may update, improve, or change features from time to time. We do not guarantee that any particular feature will remain available indefinitely. Unless an Order Form includes a specific service level, we do not guarantee uninterrupted or error-free operation. Planned maintenance and emergency work may cause temporary unavailability. Where a change materially reduces core functionality covered by your Order Form, we will use reasonable efforts to notify the Customer in advance.

The Software includes AI Services. By using AI Services, the Customer and its Authorised Users acknowledge and agree to the following:

(a) No substitute for professional judgement

AI Outputs are provided for informational and assistive purposes only. AI Outputs are not a substitute for professional accounting, tax, audit, legal, or financial advice. The Customer remains solely responsible for reviewing, verifying, and validating all AI Outputs before relying on them or incorporating them into any work product, filing, or client deliverable.

(b) Accuracy

AI Outputs may contain errors, omissions, or inaccuracies. We do not represent or warrant that any AI Output is accurate, complete, current, or fit for any particular purpose. The Customer assumes all risk associated with use of or reliance on AI Outputs.

(c) No model training on Customer Data

We do not use Customer Data, including data processed through AI Services, to train, fine-tune, or improve public or shared foundation models, unless expressly agreed in writing. Customer Data is processed to provide the Software to the Customer, as described in the DPA and Privacy Policy.

(d) Ownership of AI Outputs

As between the parties, and subject to any Order Form, the Customer retains ownership of AI Outputs generated from its inputs and Customer Data. We retain all rights in the Software, underlying models, algorithms, and technology. The Customer must not represent AI Outputs as the unreviewed work product of a licensed professional without appropriate disclosure and human oversight.

(e) Human oversight

The Customer will maintain appropriate human oversight of all AI-assisted processes and outputs, consistent with applicable professional standards and regulatory requirements. Authorised Users must not use AI Outputs in any regulatory filing, client deliverable, or professional work product without appropriate human review and verification against source records.

For Customer Data relating to the Customer's clients and staff that the Customer or its Authorised Users import, upload, or permit us to process during setup, the Customer is the data controller and Finteli Software Limited acts as a data processor on the Customer's documented instructions, as set out in the DPA.

For account, billing, support, and similar data about the Customer organisation and its Authorised Users, we may act as controller or processor as described in our Privacy Policy and DPA.

The Customer is responsible for having a lawful basis to collect and use personal data in the Software, providing required notices to its clients and staff, and entering into a DPA with us where required by law.

A current list of subprocessors is available in the DPA or on request from legal@finteli.co.

In addition to section 7, the Customer and Authorised Users must not:

1. Use the Software in violation of applicable law, regulation, or professional conduct rules
2. Infringe intellectual property, confidentiality, or privacy rights
3. Transmit malware or attempt to probe, disrupt, or gain unauthorised access to our systems
4. Input data into AI Services that the Customer does not have the legal right to process or that would violate law, regulation, or contractual obligation
5. Use AI Outputs in any filing, client deliverable, or professional work product without appropriate human review and verification
6. Represent AI Outputs as the work product of a licensed professional without appropriate disclosure and human oversight
7. Use the Software in any manner that would cause us to violate applicable law, including data protection law or professional standards of conduct
8. Process special category personal data without appropriate safeguards and lawful basis
9. Misuse optional integrations beyond their intended purpose

The Customer must maintain appropriate backups of business-critical records outside the Software where required for its own compliance obligations.

We and our licensors own all rights in the Software, documentation, branding, and underlying technology. No rights are granted except as expressly stated in these Terms.

As between the parties, the Customer owns Customer Data. The Customer grants us a limited licence to host, process, transmit, and display Customer Data solely to provide the Software, prevent abuse, and comply with law, in accordance with these Terms and the DPA.

The Customer may provide feedback or suggestions. We may use feedback without restriction or obligation, provided we do not identify the Customer publicly without consent.

Warranties

Each party warrants that it has authority to enter into the agreement.

Except as expressly stated in an Order Form, the Software is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including satisfactory quality, fitness for a particular purpose, and non-infringement.

Without limiting the foregoing, we make no warranty that AI Outputs will be accurate, complete, current, or error-free; that AI Services will operate without interruption; or that AI Outputs will meet the Customer's requirements. AI Outputs are generated by machine learning models and may contain errors or omissions. AI Outputs are not a substitute for professional judgement.

Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to the above:

• Neither party is liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business, loss of goodwill, or loss of data (except to the extent such loss arises directly from our breach of the DPA and cannot be excluded by law)
• Our total aggregate liability arising out of or in connection with Part B in any 12-month period is limited to the greater of: (a) the fees paid by the Customer under the applicable Order Form in the 12 months before the event giving rise to the claim; or (b) £1,000

Without limiting the foregoing, we are not liable for damages arising from:

• reliance on AI Outputs without appropriate human review and verification
• errors, omissions, or inaccuracies in AI Outputs
• decisions made or actions taken based on AI Outputs
• failure to maintain appropriate human oversight of AI-assisted processes as required by applicable professional standards

The limitations in this section apply in the aggregate and survive termination.

Indemnity

The Customer will defend, indemnify, and hold us harmless against third-party claims, losses, and reasonable costs (including reasonable legal fees) arising from: (a) Customer Data or the Customer's use of the Software in breach of these Terms or applicable law; (b) the Customer's breach of data protection law where the Customer is controller; or (c) professional services the Customer provides to its clients, except to the extent caused by our breach of Part B or the DPA. We may assume exclusive defence of any indemnified matter at our expense; the Customer will cooperate.

We will indemnify the Customer against third-party claims that the Software infringes UK intellectual property rights, subject to customary exclusions and provided the Customer notifies us promptly and cooperates in the defence. This states our entire liability for infringement claims unless an Order Form says otherwise.

Part B begins when the Customer accepts it as described in section 6 and continues until terminated.

Either party may terminate:

• On notice as set out in the Order Form; or
• If no term is stated, on 30 days' written notice; or
• Immediately if the other party commits a material breach not remedied within 14 days of written notice (or immediately for non-payment, insolvency, or unlawful use)

On termination:

• The licence ends and Authorised Users must stop using the Software
• Accrued fees become due; prepaid fees are handled per the Order Form or section 8
• We will make Customer Data available for export for a reasonable period if requested, then delete or retain as stated in the DPA and Order Form
• Provisions that by nature should survive (including fees owed, confidentiality, IP, liability, indemnity, and governing law) continue in force

Confidentiality

Each party will protect the other's confidential information using reasonable care and use it only for the purpose of the agreement, except as required by law.

Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control (for example, internet outages, utility failures, labour disputes, or government action), provided it notifies the other party and uses reasonable efforts to resume performance.

Assignment

The Customer may not assign or transfer its rights or obligations without our written consent, except to a successor in a merger or sale of substantially all its business. We may assign to an affiliate or in connection with a reorganisation or sale, with notice where practicable.

Changes to these Terms

We may update these Terms from time to time. The rules below apply in addition to the order of precedence in section 6.

Order Form and written agreements

If you have an Order Form, DPA, or other written agreement with us for the Software, that agreement prevails over Part B to the extent of any conflict (and the DPA prevails for data protection matters, as stated in section 6). We will not amend an Order Form or DPA by posting changes to the Site alone. Amendments to an Order Form or DPA require agreement in writing (including email) between authorised representatives, unless the relevant document sets out a different amendment process.

Part A (Site)

We may revise Part A by posting an updated version on the Site and changing the "Last updated" date. Unless we state a later effective date, changes to Part A take effect on posting. Your continued access to or use of the Site after the effective date constitutes acceptance of Part A as revised. If you do not agree, you must stop using the Site.

Part B (Software) : non-material changes

We may make non-material updates to Part B (for example, clarifications, formatting, or changes that do not adversely affect your rights or obligations) by posting an updated version on the Site. Such updates take effect on posting unless we specify otherwise.

Part B (Software) : material changes

For existing Customers, we will give at least 30 days' notice before material changes to Part B take effect. Notice will be sent to the email address(es) associated with your organisation account and/or displayed in the Software. Material changes include, without limitation, changes that materially affect: fees or usage-based charges; liability or indemnity; the scope of the licence; data protection roles or subprocessors (except as permitted under the DPA); termination rights; or core AI-related obligations in section 9.

Material changes to Part B take effect on the date stated in the notice. If you do not agree to a material change, you may terminate Part B by written notice to us at legal@finteli.co before the effective date, without penalty. On such termination, section 14 applies and any prepaid fees for the unused portion of the then-current term (after the effective date of termination) will be refunded on a pro-rata basis unless your Order Form states otherwise.

If you continue to use the Software after the effective date of a material change to Part B, you are treated as having accepted Part B as revised, except where prohibited by your Order Form or applicable law.

Incorporated policies

We may update incorporated policies (such as the Privacy Policy and Cookie Policy) as described in those documents. Material changes to personal data processing will be notified as stated in the Privacy Policy and, where applicable, handled under the DPA.

Electronic notice

We may provide notices concerning the Site or Software electronically, including to email addresses supplied by you or your organisation.

Copyright complaints

If you believe Material on the Site infringes your copyright, contact legal@finteli.co with sufficient detail to identify the work and the allegedly infringing content.

Entire agreement, severability, and waiver

For the Software, the documents listed in section 6 constitute the entire agreement on that subject. For the Site, Part A together with the incorporated policies constitutes the entire agreement for website use. If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver.

Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive or other urgent relief in any competent court.

Contact

Legal and licensing enquiries: legal@finteli.co